I got them! :)
If yous simply stumbled upon this postal service in addition to have got no persuasion what I'm talking about, yous tin banking concern stand upwards for my previous postal service on the problems I was having amongst my LG appliances correct HERE.
Most of the knobs on the gas attain were unusable, nosotros couldn't attach them to the attain because the plastic connectors were breaking apart.
I called LG's 1-800 client service on Feb the fourth to asking a replacement for non solely the knobs but for a dishwasher upper spray arm too. After almost a calendar week without hearing from them. I called ane time again in addition to was told solely the knobs were approved.
fifteen days later, the knobs arrived! Someone was excited to opened upwards the box. :)
Well packed, inside some other minor box each of the knobs arrived.
I got TEN! Yep, x knobs. Five regular in addition to 5 "Super Boil" knobs. Though, they're all the same, simply dissimilar letterings/look.
The gas attain solely needs five, but I got ten. When I turned them around to meet the connecting part... Yeah, they're nonetheless the same... The same plastic connectors. :(
Maybe that's why they sent ten, I'll have got extras for when the initiatory of all gear upwards commence disintegrating. :/
Even though I was surprised to have x knobs, my biggest surprise was receiving the dishwasher component ane twenty-four hr menses earlier the knobs arrived.
For this, I have got to ship a BIG give thank yous you to my friend Brittany - Pretty Handy Girl! On Friday, Feb 13th, she forwarded my electrical load postal service to LG Electronics USA -Facebook Page- where they replied that if had an lawsuit amongst LG I should Private Message them. So, subsequently that day, through FB I explained to them the whole situation.
They kept on sending PM's like... What model is your appliance... What telephone publish yous used for your complaint... etc.etc.
Ha, the upper spray arm arrived solely 5 days, a weekend included, after the social media electrical load was done. I should have got taken that road from the beginning!
So, this whole province of affairs has taught me a matter or 2 that I'm happy to percentage amongst you.
1. Take your electrical load to social media
Long gone are the days when calling the 1-800 client service publish was the solely selection to bargain amongst troubles yous had amongst a companionship or their products. Nowadays, most large companies have got staff to banking concern stand upwards for complaints that come upwards through their ain Twitter or Facebook pages, yous tin also percentage your bad experience through online communities such every bit Yelp, Angie's List, Ripoff Report in addition to many others.
If yous don't desire to become through social media, writing to their corporate usage instead of calling their 800 publish is a ameliorate option.
2. Save your receipts
They nonetheless enquire for receipts, yous don't desire your electrical load to live rejected simply because yous don't have got that minor slice of paper.
3. Be Civil - Courteous-
Even though you're non happy virtually the province of affairs you're going through, existence rude or aggressive is non going to help yous at all. Be polite, assertive in addition to clear virtually what you'd like. Don't write a bad electrical load simply because, it tin backfire at you, companies tin in addition to have got sued customers who have got complained online.4. Keep records of your evidence/communications
5. Contact the Better Business Bureau
Contact the BBB If dealing amongst a companionship didn't convey a resolution to your example in addition to yous nonetheless experience yous have got a legitimate complaint.
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